Akhann / Website care
Website maintenance and support in Mauritius
Launch is the start. A site needs updates, fixes and changes long after, and somebody has to be responsible for it. That is what care means here.
So the site is still working next year
- Checks that the site is up and secure, and a fix when it is not.
- Updates to the software and code the site runs on.
- Renewals of the domain, hosting and SSL certificate, tracked so none lapses.
- Search housekeeping: sitemap, redirects, and a look at what Google reports about the site.
- Changes to your content from a block of support hours: new text, photos, pages, prices.
How support hours work
You buy a block of hours. Each request is logged against it, with what was done and how long it took. When the block runs low we tell you, and you decide whether to renew.
At any point we can send you a statement showing how the hours were spent.
We look after those too
Inherited a site from a developer who has moved on? We start with a short review: what it runs on, whether it is up to date, who has access, and when the domain and hosting renew. Then we tell you what is sound, what is risky, and what we would do about it.
Neglect is the expensive option
An unmaintained site slowly gets slower, less secure and further out of date, and a lapsed domain or hosting plan takes the website and the email down together. Looking after it is much cheaper than rescuing it.
Website care questions
Do you take over sites built by another developer?
Yes. We review the site first, so that we both know what we are taking on, and then agree what care it needs.
What counts as a support hour?
Any time we spend on your requests: content changes, small fixes, advice, setting up a mailbox. We agree in writing, before you buy, what the care plan itself covers and what is taken from your hours.
What if the site goes down?
Tell us, and we will find out why and fix it. For sites we look after, we check them regularly as well, so we often know before you do.
Is there a contract?
We agree what is covered and for how long in writing, and keep it simple. Ask us for the details when you request a quote.
Who is looking after your website?
If the honest answer is nobody, start with the free web assets check.